FAQ


What are the steps if I want to use your services?

Once you have decided on the service or want Dogs ‘n the ‘burbs to tailor a service to your needs, contact us via phone, email or online enquiry form.  We will then contact you within 24 hours to confirm your requirements and arrange an initial free ‘Burbs Meet and Greet with you and your pet at your home.

During this time,  we’ll meet you and your pet/s, discuss your pets individual needs and the type of service requested, make sure they have current registration tags and collars, and get a copy of a key from you. We’ll also answer any questions you may have about us or the services we provide. You will receive proof of our Pet First Aid Certificate and Police check.

After agreeing on the services and organised key collection we attend on the day , carry out the services and send a photo of your dog via text/email (so you can see them in action!).

We will issue an invoice for payment at the end of weeks services being provided.

 

How does key collection work?

We organise a time with you to pick-up and drop-off of your keys to enable access to your pet/s before the scheduled excursion. Depending on your location a small fee may incur to collect your keys.

If you supply an extra set of keys for Dogs ‘n the ‘burbs there is no charge for the initial collection.

Keys are stored in a safe box when not in use and are not marked with any identifying address or contact details.

 

What are the advantages of a dog walker over daycare or kennels?

Doggie daycare can reinforce undesirable behaviour in your dog and may cause anxiety from a new and ever-changing environment. Many common dog illnesses can also be contracted in the daycare and kennel environment, making it unsafe for puppies and some older dogs. A dog walker allows your dog to maintain their regular schedule in their familiar environment, while providing you both with the best possible personal attention and care.

 

What areas do you cover?

Currently we provide dog walking services in Central Auckland and West Auckland. Other areas may be covered upon request and for an additional charge. Please enquire about our rates for areas outside of our regular service area.

 

What happens if it’s raining?

We work irrespective of weather conditions unless it is hailing or dangerous for your dog.  In rainy weather, we will dry off your dog once they’re home so they don’t catch a chill.

Conversely, in extreme heat, we wet all dogs prior to arriving at the park and during their walk to cool them down, and ensure there’s plenty of water and shade.

 

How do you ensure my pet’s safety?

Your pet’s safety is a top concern of ours. All dogs are walked on-leash (unless otherwise instructed) and never left unattended. Dog temperaments and dispositions are matched to ensure they are a good fit with one another.  All of our dog walkers and pet sitters are Pet First Aid certified. During our initial consultation, please go over any health or safety concerns you may have with your pet.

 

Do you only care for dogs?

No. We also care for cats, birds, rabbits, guinea pigs, fish, and other small animals and critters.

 

What is your cancellation policy?

To be fair to other clients, if you must cancel your appointment, please do so  as soon as you know you won’t need our services. We ask that at the latest walks be cancelled with 24 hours notice for the walk to be credited to your next statement.

 

Where do we meet for the new client meeting?

We come to your home for the new client meeting so that we can meet your pet/s in his or her familiar environment, learn where you keep food, treats, bowls, leashes, etc. and test your key.